Nitrous Outlet FAQ

Nitro Dave's LLC uses Fedex or USPS to ship most products. Customers may also use their own Fedex or UPS account for shipping product upon request. Shipping and insurance are additional on each item unless otherwise specified. Expedited delivery such as Next Day Air and Second Day Air delivery are available upon request. Saturday delivery also available upon request. Customers that refuse shipments will not be shipped to again. Please call (866) 648-7637 or e-mail [email protected] if you have any questions regarding shipping times, shipping charges on a specific product, or any other shipping related questions.

Shipments to Puerto Rico, APO and FPO addresses, and internationally may be shipped via Fedex or USPS. These orders may be subject to additional charges over the shipping charges listed on our online order form. International customers are responsible for any duties or taxes applied to their package. Please e-mail [email protected] if you would like more information.

Nitro Dave's LLC takes caution when sending products out that are high value. Any shipment totaling $800 and over will require a signature in order to be delivered. Intake manifolds and other high value items with custom work will be shipped back to customers with additional insurance added to insure both parties in the event of damage or lost shipments.

Nitro Dave's LLC has a shipping cutoff of 1:30 p.m. CST. Orders placed after that time will not be picked or shipped until the following business day. For example, if you place an order at 3:00 p.m. CST on Friday, that order will not ship until the following Monday. Although we do our best to get orders out the same day they are placed, we cannot always guarantee same day shipments. The only way too ensure that your order will arrive on a desired date is to call and speak to customer service representative that can properly schedule shipping. Estimated shipping days are based on business days only. Saturday and Sunday are not included in estimated shipping time.

Nitro Dave's LLC requires first-time customers paying via credit card to ship their order to the billing address to help prevent the rampant fraud in the industry. This does not apply to customers paying via Paypal or Affirm. If you are a first time customer placing an order on the website with a credit card where the billing and shipping do not match, you will be contacted by a sales associate to review your order.

Nitro Dave's LLC can no longer guarantee expedited shipments will arrive on time and these shipments are NOT eligible for refund.

Nitrous Outlet cannot accept returns on parts that have been used or installed. No returns will be accepted after 30 days. No returns on non-stocked or special order items and certain electronics. Prior authorization must be given before any return can be made. Please call (866) 648-7637 for a return authorization number. All returns must be made within 30 days of purchase date, and must be in original packaging. A 20% Restocking Fee may be applied. Returns must be accompanied with a copy of the invoice AND a completed return form or they will not be honored.

Limited 90 Day Warranty:

Nitro Dave’s LLC products are intended for competition and off-road use only. Nitro Dave’s LLC products, as well as custom labor services completed by Nitro Dave’s LLC, include a limited warranty for a period of 90 days after purchase. This limited warranty applies to all Nitro Dave’s LLC product lines exclusively, purchased from Nitro Dave’s LLC directly, or from a verified Nitro Dave’s LLC dealer, in brand new condition. The customer must be able to provide proof of original purchase. This limited warranty covers any defects in material or workmanship under normal use during the warranty period. It is the customer’s responsibility to install the products correctly on their application and use the products as intended. It is solely at the discretion of Nitro Dave’s LLC to decide what constitutes normal and proper use of its products. If a defect in material or workmanship is concluded, Nitro Dave’s LLC will repair or replace the product at no charge to the customer, using new or refurbished replacement parts.

Extended Lifetime Solenoid Warranty:

Additionally, all Nitro Dave’s LLC solenoids include a limited lifetime warranty on components found to have manufacture or craftsmanship defects. This does not include standard wear and tear, misuse, or abuse of the solenoids or components. Misuse or abuse include, but are not limited to, dimpling of the piston due to extended use or too much bottle pressure, as well as damage to the coil due to improper wiring.

Third Party Products Warranty Exclusion:

Nitro Dave’s LLC offers many different products from third party manufacturers. All third-party products sold by Nitro Dave’s LLC in brand new condition carry the standard manufacturer’s warranty provided for that product. Nitro Dave’s LLC offers no warranty for third-party products and it is recommended that customers contact the manufacturer of the product directly.

Warranty Process:

For Nitro Dave’s LLC to determine validity of a warranty claim, customers must contact our Sales/Technical Support team in order to determine the problem and the most appropriate solution for that customer. Most issues can be resolved with some quick troubleshooting. If Nitro Dave’s LLC determines there may be a valid warranty claim, the customer will be issued and RMA number that must be placed on the box the product is being returned in. The customer is responsible for shipping cost returning the product back to Nitro Dave’s LLC. If the product is found not to be a valid warranty claim, customer will be responsible for return shipping as well. Please call us at 254-848-4300, option 2, for technical support or email us at [email protected] or [email protected]

Nitro Dave's LLC accepts Visa, Mastercard, Discover, and American Express as well as cash, certified checks and money orders. No personal checks or COD will be allowed. We also accept Paypal payments from verified Paypal accounts. Affirm financing is also available. Please contact our sales department for more information. International orders must be paid for via a bank wire transfer. Nitro Dave's LLC requires first-time customers paying via credit card to ship their order to the billing address to help prevent the rampant fraud in the industry. This does not apply to customers paying via Paypal or Affirm. If you are a first time customer placing an order on the website with a credit card where the billing and shipping do not match, you will be contacted by a sales associate to review your order. After submitting your order, your credit or debit card will be charged to complete your payment. Depending on the status of your order, charges may not be immediately reflected on your card.

Nitrous Outlet collects certain personal information during account registration and order checkout. This information may include name, gender, address, telephone number, and customer vehicle data. However, we will never share, give away, or sell your personal information. All personal information collected by Nitrous Outlet is used only for order fulfillment and internal marketing purposes only.

We use industry standard SSL encryption technology during all exchanges of personal information.

IMPORTANT: All appropriate safety equipment (gloves, tools etc.) must be used during the installation of this product(s). Nitro Dave’s LLC accepts NO responsibility for injuries or damages resulting during and/or from the installation of any product(s). Nitrous oxide is for off-road use only.

At Nitro Dave's LLC (DBA Nitrous Outlet), we have a huge respect for your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out here. We promise to not share your e-mail address, or any other customer information, with third parties. Your information is used, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.

Except for material in public domain under United States copyright law, all copyrighted data and material contained on the website is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the website without the prior consent of the copyright owner.

Nothing provided by Nitrous Outlet may be reverse-engineered, disassembled, decompiled, retransmitted in any form or by any means, resold or redistributed without the prior written consent of Nitrous Outlet. Violation of this could result in severe civil and criminal penalties.

All products and logos contained within these pages that are not owned specifically by Nitrous Outlet are used with permission and are property of their respective companies. Please do not reproduce without written permission. Prices are correct at the time of publication and are subject to change without notice. Nitrous Outlet is not responsible for misprints or typographical errors. Information contained on this website is reliable, but is not guaranteed to be accurate.

Nitrous Outlet is not responsible for parts not being smog-legal in your area. Many parts are not legal for sale or use in California, or on any pollution controlled vehicle. It is your responsibility to be aware of your local emissions laws and checking for legality of any parts purchased. If you have any questions about the emissions-legal status of a certain part, please call (866) 648-7637 or email us at [email protected] for assistance.

Online orders will be shipped through ________, based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Yes, we ship worldwide via USPS or Fed Ex. Customs duties and import fees to your country will vary and are the sole responsibility of the customer. Check with your local customs office for more information. Freight fees will vary depending on what parts are ordered and the size of the box(es). Please e-mail a list items you intend to order so we may calculate the best, most efficient, and least expensive method to ship your order.

We (do not) ship to Alaska and Hawaii.

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Nitrous Outlet to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Nitrous Outlet brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Nitrous Outlet, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Nitrous Outlet offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Nitrous Outlet takes great pride in having you as a customer and we will ensure your privacy as a customer. Nitrous Outlet does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

nitrousoutlet.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Nitrous Outlet seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Nitrous Outlet reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Nitrous Outlet, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to [email protected].

We are confident that your visit to Nitrous Outlet is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 254-848-4300.

Nitrous Outlet collects certain personal information during account registration and order checkout. This information may include name, gender, address, telephone number, and customer vehicle data. However, we will never share, give away, or sell your personal information. All personal information collected by Nitrous Outlet is used only for order fulfillment and internal marketing purposes only.

We use industry standard SSL encryption technology during all exchanges of personal information.

At Nitro Dave's LLC (DBA Nitrous Outlet), we have a huge respect for your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out here. We promise to not share your e-mail address, or any other customer information, with third parties. Your information is used, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.